Privacy Policy

Last updated: January 2025

Introduction

Reliable Home Exteriors (operated by Alpha Sales and Services) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name and contact information (email, phone number, address)
Project details and service requests
Payment information for services rendered
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

Provide and manage our services
Respond to inquiries and communicate with you
Process payments and transactions
Send service updates and promotional communications (with consent)
Improve our website and services
Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can control cookies through your browser settings.

Contact Forms

When you submit a contact form on our website, we collect the information you provide (name, email, phone, message) to respond to your inquiry. This information is stored securely and only accessed by authorized personnel to provide the requested services.

SMS and Email Communications

If you opt in to receive SMS text messages from Reliable Home Exteriors, we will use your phone number to send service-related updates, appointment reminders, and promotional messages. Message and data rates may apply. You may opt out at any time by replying STOP. Your phone number will not be shared with third parties for their marketing purposes.

If you provide your email address, we may send you service updates and promotional emails. You can unsubscribe from marketing emails at any time using the link provided in each email.

Information Sharing

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations
Material suppliers and subcontractors as needed for your project
Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy regularly.